Octavia Consult is a Customer Service Consultancy and Training firm with a passion for delivering excellence in our services. We ensure that our tailor made programs re-focus the approach of learners in their dealings with potential and existing clients.
Octavia have combined competences that are able to take learners from point zero to industry standard. We equip learners with the necessary skills for customer loyalty and coach them how to feel confident in any customer situation.
Octavia’s strategic approach ensures we can work with any company or individual whose activities require daily client engagement through all means of communication for information dissemination, feedback and sales.
Through our engagement lifecycle, we build and maintain close partnership with all clients, ensuring we understand their concerns. Through this approach, we are able to create custom-made courses that help them achieve their goals.
Welcome to the world of Customer Service! This e-book is the first amongst the series I’ll be writing. It is ideal for everyone, especially business owners, entrepreneurs and employees, who deal with customers, whether its face-to-face, by telephone, email, social media, etc.
Tailored instructor-led training delivered in your premises, which significantly encourage interactive discussions with and among delegates. All courses give learners the necessary skills required to develop customer loyalty.
Read MoreTo be the leader in customer service consulting across various fields, delivering high-impact training interventions.
Read MoreTo motivate organizations and individuals reach their desired goals and earn customer loyalty through guided relationships developed through our exceptional customer service trainings.
Read MoreWe’ll help you build a high-performance culture, align strategic vision with employee behavior, and empower your employees to deliver excellent service through our Service Essentials training programs.
We’ll come to you and train all levels of your organization. Through interactive classroom training, we engage the training participants in adult-learning methods, proven to energize your team and help you achieve your desired customer service culture.
At Octavia, we are visionaries who know that achieving a true organizational culture of service requires working with every layer of your organization to change individual behavior and foster a service attitude.